Terms & Disclaimer

Effective date: October 18, 2026
Version: 2026-10-18.2

Playful service only

SomeoneSentThis lets users create playful, emotional, surprise, challenge, voting, award, notice, and message-style digital experiences. It is not for official, emergency, legal, financial, government, court, police, tax, medical, threatening, harassing, coercive, extortionate, or illegal communications.

No harmful use

Do not use the service for threats, extremist content, blackmail, stalking, doxxing, hate, sexual coercion, child exploitation content, fraud, impersonation, malware, phishing, or content encouraging harm. Users are responsible for what they create and send.

Fictional notices

Funny Notice experiences must remain fictional and playful. They must not imitate real government, police, court, tax, bank, debt collection, medical, school, employer disciplinary, or emergency documents.

Payments and paid features

The checkout identifies the product, price, currency, applicable charges and duration before you order. Payments are processed by SumUp or the provider shown there. Credits become available after successful payment; a paid experience is then fulfilled under its agreed delivery and access terms. A payment or the activation of credits does not, by itself, remove consumer rights. Recurring subscriptions are available only if expressly offered at checkout with their renewal price, frequency and cancellation conditions. This page does not activate a subscription or authorise a new recurring charge.

Credits, purchased value and add-ons

Before a credit-funded send, the summary shows the required credits. One credit covers the selected template's basic experience. Additional recipients, add-ons and upgrades can increase the requirement: the final order total is divided by the selected template's base price and rounded up to a whole credit. The effect and price of each add-on are shown before confirmation and apply to that order unless stated otherwise. Purchased credits do not expire. Free promotional credits may have separately disclosed lawful limits and expiry; they do not have a cash refund value unless the law requires otherwise. Credits are normally usable only for this service and are non-transferable. This does not exclude a statutory refund, protected prepaid-value right or agreed account-closure settlement. Credits are invoiced when purchased; redeeming them does not create another charge for the same purchase.

Promotions

A promotion's eligibility, discount, duration, redemption limit and other material conditions are disclosed before use. A discount applies only to the eligible purchase unless its offer says otherwise. Free bonuses and discounts are not normally redeemable for cash, but cannot reduce mandatory refund or prepaid-value rights. A promotion cannot authorise a recurring subscription that was not expressly agreed.

Your agreement and optional marketing

Creating an account or placing an order requires acceptance of the applicable Terms and Safety Rules. The Privacy Policy explains how personal data is handled. Marketing emails are optional and require the consent or other lawful basis stated when collected; you can unsubscribe at any time. Necessary order, invoice, security, moderation and service communications are separate from marketing.

Account security

Account holders must keep login details secure. Passwords must be at least 10 characters and include one uppercase letter, one lowercase letter, and one number or symbol. MFA is optional, but we recommend enabling it for extra account security. When MFA is enabled, login also requires a 6-digit authenticator code. We may rate-limit or temporarily block account creation, login, password reset, email verification, MFA attempts, and similar security actions to prevent abuse. We may require password reset, MFA re-verification, email verification, or other checks if we detect unusual risk.

Creator and approved account features

Some features, including custom sender names and sender domains, are available only to eligible Creator plan users, administrator-approved accounts, or accounts specifically granted access. A registered account is not automatically an approved account for these features. Access may be limited, changed, or removed when needed to protect deliverability, security, abuse prevention, or platform quality.

Delivery and service problems

You must enter accurate recipient and scheduling details and use the service lawfully. Email filters, recipient systems and other third parties can affect delivery, and an accepted email is not proof that the recipient read it. We investigate reported failures and apply the remedies required for non-delivery, lack of conformity or our failure to provide the agreed service. Technical risks and recipient mistakes do not exclude rights that the law makes mandatory.

Reports and recipient protection

Report unwanted, unsafe or unlawful content to support@someonesentthis.com and identify the relevant link or order where possible. Do not include more personal information than necessary. We review reports and may stop further delivery to a recipient who asks not to be contacted. A sender must not evade a recipient block or pressure someone to withdraw a report. We protect the identity of a reporter and the rights of everyone involved to the extent permitted by law.

Sending limits and misuse

Do not use the platform for unsolicited bulk messages, phishing, scraping, repeated unwanted contact, payment or credit fraud, or attempts to bypass safety controls. The current sending and recipient limits are shown in the service or checkout. We may apply proportionate rate limits, temporary holds or verification measures to address a documented security or delivery risk. Restrictions are assessed under the account-review policy below; an unsupported allegation alone is not a finding of misconduct.

Account restrictions and closure

We may restrict an account, sending activity, content or a paid feature where there are reasonable, documented grounds to identify a breach of these Terms or the Safety Rules, unlawful use, fraud, a payment-integrity problem, evasion of recipient protection or a material security risk. We consider the facts, seriousness, repetition, impact and your explanation, and use a proportionate response. Where appropriate, we give a warning and an opportunity to correct the problem. An urgent protective restriction may take effect without prior warning where lawful. Permanent closure requires a separate assessment and does not automatically erase records or forfeit purchased value.

Notice and review of a restriction

Where we have your contact details, we provide a clear notice identifying the restriction, its scope and duration where known, the material facts, the relevant rule and how to request review. We indicate material automated involvement where applicable. Where the law requires notice at the time of the restriction, we give it no later than that time. We may withhold only information that the law allows us to withhold, for example to protect another person's rights or comply with a binding legal restriction. A generic disabled-account screen does not replace a required explanation.

Appeals and support

You may challenge a restriction, ask for your purchased balance or request closure by writing to support@someonesentthis.com, including your account email, any case reference and a brief explanation. You can contact support while account activity is blocked. We acknowledge requests and arrange an appropriate human review without undue delay, explain the outcome and correct an unjustified restriction. Review is free. This internal process does not limit access to a regulator, any applicable dispute-resolution procedure or a competent court, and does not shorten a statutory deadline.

Paid value when access is restricted

A block does not automatically cancel paid orders, confiscate unused purchased credits or authorise a new charge. We preserve the relevant purchase and balance records and review outstanding paid obligations when restricting or closing an account, rather than waiting solely for a complaint. Depending on the facts and applicable law, the outcome may be restored access, lawful fulfilment, restoration of credits or a refund of unused paid value. Free promotional value is assessed separately. We do not pay out more than the refundable paid amount or refund the same value twice. Any lawful claim arising from proven misuse is assessed separately and is not an automatic penalty or forfeiture.

Refunds and consumer remedies

We do not offer discretionary refunds or cash exchanges simply because you change your mind or leave credits unused after any applicable withdrawal period has expired or the withdrawal right has been validly lost. This does not affect statutory withdrawal, non-delivery, lack-of-conformity, protected prepaid-value or other mandatory rights, or any refund or settlement we expressly agree to. Payment and credit activation alone do not waive those rights. Properly completed services are not automatically refundable merely because an account is later restricted. Unused paid services, unspent purchased value, non-delivery, defects, statutory withdrawal and other mandatory remedies are assessed separately. Where a refund is due, we process it without undue delay and within the deadline required by applicable law. Where a statutory 14-day refund deadline applies following withdrawal, it runs from receipt of your withdrawal notice. A review or appeal does not extend a legal deadline. We use the original payment method unless you expressly agree to a permitted alternative without an extra charge, and do not replace a required money refund with platform credits without your agreement.

Withdrawal and early performance

Mandatory consumer law may give you a right to withdraw from an online purchase without giving a reason. Where a statutory 14-day withdrawal period applies to a contract for services or digital content not supplied on a physical medium, it runs from conclusion of the contract; any longer or extended mandatory period remains available. Send an unequivocal statement to support@someonesentthis.com or use the site's Withdraw from contract function before the applicable deadline. Identify yourself and the purchase; the model form is optional. Purchasing or activating credits alone is not a waiver. An express request for an early start does not by itself remove your rights. A lawful proportionate charge may apply to services properly provided at your request before withdrawal. Any exception for full service performance or immediate digital-content supply applies only where permitted and all required request, consent, acknowledgement and confirmation conditions are met. Non-delivery and conformity remedies remain.

Use this form to notify us that you withdraw from an identified purchase. You can also send an unequivocal statement to support@someonesentthis.com. Submitting the notice does not itself make a refund or delete your account; we will confirm receipt and assess the consequences under the applicable law.

Withdraw from contract

To: CUSTOM spletne rešitve, Jan Voh, s.p., Prisojna ulica 8, 2000 Maribor, support@someonesentthis.com. I notify you that I withdraw from the contract for: [identify purchase]. Ordered on: [date]. Consumer name: [name]. Consumer address: [address]. Signature (only if submitted on paper): [signature]. Date: [date].

Applicable law and your rights

These Terms are governed by the law of the country of the operator's registered establishment, identified in the operator details provided when you enter into the agreement. If you are a consumer, this choice does not remove mandatory protections that apply under the law of your habitual residence or another applicable law. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded, or requires a consumer to use a court or procedure contrary to mandatory law. You retain access to courts, authorities and dispute procedures that have jurisdiction under the applicable rules.

Versions and changes

The effective date and version identify these Terms. We retain earlier versions and the acceptance records relevant to your account and orders. A material change is notified in advance where required and applies prospectively; it does not retroactively reduce rights in an existing purchase or confiscate paid value. Where the law requires a reason, notice, consent or an opportunity to end an ongoing service, we provide it. A page update alone is not acceptance of a new paid obligation.

Complaints and dispute resolution

Send a service or payment complaint to support@someonesentthis.com. We provide a reasoned response and the dispute-resolution information required for the particular case. You keep all applicable rights to contact a consumer authority, seek an available independent dispute process or bring a claim before a competent court. The operator's position on voluntary alternative consumer dispute resolution is stated below. That position does not exclude participation or remedies required by applicable law.

Out-of-court consumer dispute resolution

The operator does not voluntarily recognise any provider of alternative consumer dispute resolution. This does not exclude participation required by applicable law or your rights to contact a competent authority, use an available statutory dispute process or bring a claim before a competent court.

Earlier published terms · 2026-10-18.1

Earlier published terms · 2026-10-18

Earlier published terms · published-before-2026-10-18